TICKETING REFUND REQUEST Services are non-refundable and non-exchangeable unless otherwise stated in our General Terms and Conditions. Find our general terms and conditions of sale on our website www.tourisme-carcassonne.fr To be completed only if your...
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TICKETING REFUND REQUEST Services are non-refundable and non-exchangeable unless otherwise stated in our General Terms and Conditions. Find our general terms and conditions of sale on our website www.tourisme-carcassonne.fr To be completed only if your request falls within the reimbursement criteria below. Refund criteria Cancellation of the service by the organiser (prefectural decree) Absence of guide Error made by the holiday advisor at the time of sale *Tick the box corresponding to your refund request Criteria for NON-refund - The customer made a mistake when booking the service. - The customer does not take the tour (illness, accident, late arrival, rain, bad weather). - The customer has purchased the service twice - The customer has not indicated that he/she has a pet and is refused entry to the site. - The customer has booked a service on a different website to that of the tourist office. NAME FIRST NAME ADDRESS POST CODE CITY COUNTRY E-MAIL PHONE N° of booking /dossier : Name
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