Customer story: Lumitech built an enterprise AI WhatsApp commerce platform for a leading pet retail and veterinary network in the UAE and Saudi Arabia. The solution unifies product discovery, shopping carts, payments, grooming and veterinary bookings,...
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Customer story: Lumitech built an enterprise AI WhatsApp commerce platform for a leading pet retail and veterinary network in the UAE and Saudi Arabia. The solution unifies product discovery, shopping carts, payments, grooming and veterinary bookings, prescription renewals, delivery tracking, loyalty, and human escalation in one Arabic-English WhatsApp conversation. It integrates with the client’s ERP, CRM, warehouse, logistics, and payment systems and runs fully on-premises, keeping customer data inside the client’s infrastructure. Explore the business challenge, solution architecture, technology integrations, and results of this GCC retail and enterprise AI case study.
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