TOURISM AND HOTEL TECHNOLOGIES efficient, e.g. by shortening the time to perform a task/serve a customer or minimising operational mistakes caused by tourists or employees. In the HR department, for instance, technologies support the management of human...
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TOURISM AND HOTEL TECHNOLOGIES efficient, e.g. by shortening the time to perform a task/serve a customer or minimising operational mistakes caused by tourists or employees. In the HR department, for instance, technologies support the management of human resources through data collection, analysis and maintaining employee records. Finally, desktop applications, mobile apps, intelligent automation and other technologies facilitate payments and the financial management of hospitality companies. It should be noted that the departments in a hospitality company have different perspectives in the decision process for the introduction of new technologies and often these perspectives can be conflicting. Operations (represented by the Rooms Division in a hotel, for example) is not interested in the costs of technology (e.g. a kiosk or a cleaning robot) but how it can help department employees deliver the service effectively and efficiently. The Marketing Department is not much concerned with the
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