Sistema de información para la toma de decisiones: Análisis de casos empresariales Kaesy Navarro Universidad de Panamá, Panamá, Panamá oeste, san carlos, kaesyvane@gmail.com Ayskhel Trejos Universidad de Panamá, Panamá, Coclé, río hato,...
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Sistema de información para la toma de decisiones: Análisis de casos empresariales Kaesy Navarro Universidad de Panamá, Panamá, Panamá oeste, san carlos, kaesyvane@gmail.com Ayskhel Trejos Universidad de Panamá, Panamá, Coclé, río hato, ayskhelte08@gmail.com Nathalie Aranda Universidad de Panamá, Panamá, Coclé, aguadulce, nathaliearabda249@gmail.com ABSTRACT This paper analyzes the importance of information systems in modern decision-making. It explains the main types of systems (TPS, MIS, DSS, ESS, ERP, CRM, SCM, KMS) and their role in business processes. Two case studies are presented: Domino’s Pizza Tracker, which transformed the customer experience through real-time order tracking, and the use of videoconferencing, which reduces costs and improves collaboration in organizations. The study concludes that information systems are key strategic tools that enhance efficiency, customer satisfaction, and competitiveness in a rapidly changing environment. Keywords: Information Systems, Dec
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