El Camino hacia la Excelencia Organizacional Génesis Rodríguez Universidad de Panamá, Penonomé, Panamá, genesisrodriguez2920@gmail.com Jorge Abrego Universidad de Panamá, Penonomé, Panamá, jorge.abrego01@up.ac.pa Domiciano Gonzales Universidad de Panamá,...
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El Camino hacia la Excelencia Organizacional Génesis Rodríguez Universidad de Panamá, Penonomé, Panamá, genesisrodriguez2920@gmail.com Jorge Abrego Universidad de Panamá, Penonomé, Panamá, jorge.abrego01@up.ac.pa Domiciano Gonzales Universidad de Panamá, Penonomé, Panamá, Domiciano.gonzalez@up.ac.pa ABSTRACT The organizational excellence is closely linked to the concepts of quality and productivity. This work explores the different definitions of quality by recognized authors like Juran and organizations such as ISO, emphasizing its relevance in achieving business competitiveness. Additionally, it highlights the critical role of W. Edwards Deming and his 14 points for improving organizational processes. Through theoretical concepts and practical examples, it is demonstrated how enhancing quality not only increases productivity but also ensures long-term competitiveness. This paper aims to serve as a guide for organizations seeking sustainable success through continuous improvement and
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