MARK S. LUND 310-871-3524 • marklund117@gmail.com • LinkedIn: https://www.linkedin.com/in/mark-s-lund/ PROFESSIONAL EXPERIENCE ENGAGEX Oct 2022 – Present Software Interface Designer and Team Lead Provo, UT • Software Interface Design: Drafted and tested a...
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MARK S. LUND 310-871-3524 • marklund117@gmail.com • LinkedIn: https://www.linkedin.com/in/mark-s-lund/ PROFESSIONAL EXPERIENCE ENGAGEX Oct 2022 – Present Software Interface Designer and Team Lead Provo, UT • Software Interface Design: Drafted and tested a redesign of a web-based phone dialer software interface. Collaborated with in-house developer to improve call center efficiency and employee experience. Surveyed employees to establish target traits of software. Created visual and written resources to guide the design process. • Team Leadership: Lead team of 7 people in calling clients to schedule insurance appointments at a high rate. Consistently hit target scheduling quotas. Utilize scripted calls as well as more flexible call types. IDEMIA / STAPLES Dec 2018 – Oct 2022 TSA Enrollment Agent Provo, UT • Customer Service: Performed rapid input of customer documentation and data, including paper documents, passports, ID cards, photos, and fingerprint scans. Balanced busy bookings with
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