Gestión de la Calidad y la Productividad Jorge Barciela Universidad de Panamá, CRU Coclé, Penonomé, Panamá barciela010@gmail.com David Fernández Universidad de Panamá, CRU Coclé, Penonomé, Panamá dgfo.27@gmail.com Abstract Aspects related to the great...
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Gestión de la Calidad y la Productividad Jorge Barciela Universidad de Panamá, CRU Coclé, Penonomé, Panamá barciela010@gmail.com David Fernández Universidad de Panamá, CRU Coclé, Penonomé, Panamá dgfo.27@gmail.com Abstract Aspects related to the great compendium of information about quality, definitions, evolution, systems, tools and description of quality will be focused, as well as the factors for its improvement. Currently, many companies have begun to change their definition of quality beyond the narrow description of the characteristics of the product to expand it towards the offer. The success or failure of companies depends in large part on their ability to identify the factors that are important to customers and to see that the company operates competitively with those factors. Resumen Se enfocará los aspectos relativos al gran compendio de información acerca de la calidad, definiciones, evolución, sistemas, herramientas y descripción de la calidad; así como los factores para e
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