FIND & POST LOCAL JOBS FOR FREE AT CARIBBEANLIFE.COM/JOBS Vol. 42, Issue 35 BROOKLYN EDITION AUG. 27-SEPT. 2, 2026 AI COMES TO THE CARIBBEAN By Bert Wilkinson it ”responds directly to customer Artificial Intelligence is coming feedback, including the need...
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FIND & POST LOCAL JOBS FOR FREE AT CARIBBEANLIFE.COM/JOBS Vol. 42, Issue 35 BROOKLYN EDITION AUG. 27-SEPT. 2, 2026 AI COMES TO THE CARIBBEAN By Bert Wilkinson it ”responds directly to customer Artificial Intelligence is coming feedback, including the need for to the Caribbean in a big way, with faster access to support, assis- leading telecommunications pro- tance outside traditional busi- vider Digicel announcing plans ness hours, and greater flexibility for a big rollout of AI technology in how customers engage with to help handle and boost its cus- us. It handles routine tasks such tomer care services across the as checking balances, activating region. plans, paying bills, and resolv- The regional Digicel headquar- ing common technical issues. The ters in Jamaica is the first des- company said the tool comple- tination where the company is ments its customer care teams by U.S. Secretary of State Marco Rubio speaks during a memorandum of understanding signing using its Ruby system to
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