Training Function Expected Performance index – a new HR measurement instrument for service companies

Training Function Expected Performance index – a new HR measurement instrument for service companies. Sidita Dibra & Blendi Gerdoçi Abstract Introduction This paper aims to contribute to the existing body Organizations are constantly facing change in of... More

Training Function Expected Performance index – a new HR measurement instrument for service companies. Sidita Dibra & Blendi Gerdoçi Abstract Introduction This paper aims to contribute to the existing body Organizations are constantly facing change in of research on the impact of employee training and various aspects such as social, technological, development on organizational performance. economic, and political, and as such, must respond Despite the extensive empirical research on this promptly to show resilience. To do so, organizations topic, the results have been mixed. Therefore, this have had to build their human capital with broad, study proposes a new index, the Training Function deep, and flexible competencies (Salas & Expected Performance (TFEP), which comprises Kozlowski, 2010), which serves as a source of five components: training needs assessment, training sustainable competitive advantage (Barney, 1991; program design, training methods, training Porter, 1990). To increase Less