Communicate Clearly THIS HRO EXPECTATION HELPS TO: Prevent errors, improve teamwork and keep patients safe C LO S E D - LO O P CO M M U N I C AT I O N CO M M U N I C AT E W I T H S B A R Keep the conversation concise by following a structured sequence when...
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Communicate Clearly THIS HRO EXPECTATION HELPS TO: Prevent errors, improve teamwork and keep patients safe C LO S E D - LO O P CO M M U N I C AT I O N CO M M U N I C AT E W I T H S B A R Keep the conversation concise by following a structured sequence when doing the following tasks: SBAR organizes information — both verbally and/or in Giving instructions writing — so others can quickly understand what you Receiving verbal or phone orders need or recommend. Communicating critical information S Assigning tasks Situation Handing off responsibility What is happening right now? (i.e., diagnosis, current condition, problem) “My situation is that Mr. Harris Step 1: Send is experiencing chest pain.” Sender states your message clearly B Background “Tara, please obtain a repeat What information is important to know? blood pressure on Room 203.” (i.e., medical history, past tests or treatments) “The background is that Mr. Harris was admitted this morning and has been diagnosed with congestive hea
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