The study investigates how AI agents influence operations management effectiveness in large multinational enterprises undergoing digital transformation and Industry 4.0 adoption. It examines the expanding contribution of AI to business process automation,...
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The study investigates how AI agents influence operations management effectiveness in large multinational enterprises undergoing digital transformation and Industry 4.0 adoption. It examines the expanding contribution of AI to business process automation, supply chain coordination, demand prediction, logistics optimisation, and operational resilience. Employing a comparative multiple-case study approach, the research analyses evidence from Amazon, Walmart, Siemens, BMW, DHL, and Maersk between 2020 and 2025. Data were synthesised from corporate and sustainability reports, investor presentations, consultancy assessments, and peer-reviewed academic literature. The analysis demonstrates that AI agents deliver the greatest operational value in information-intensive environments requiring rapid decision-making and complex resource coordination, particularly in demand prediction, inventory optimisation, predictive maintenance, warehouse management, and end-to-end supply chain synchronisation
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