ISO 10002:2018 International standard provides guidance in defining and implementing processes to monitor and measure customer complaint handling in any type of organization. ISO 10002:2018 standard gives guidelines for the process of complaints handling....
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ISO 10002:2018 International standard provides guidance in defining and implementing processes to monitor and measure customer complaint handling in any type of organization. ISO 10002:2018 standard gives guidelines for the process of complaints handling. This ISO 10002 documents kit helpful for implementation from the requirements of the standard. This standard process is related to products and services within an organization, and it includes planning, design, development, operation, maintenance, and improvement.
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