Itil 2011 SO Service Operations

ITIL® Service Operation www.best-management-practice.com 2011 edition B E S T MANAGE M E N T P R A C T I C E P R O D U C T

ITIL® Service Operation www.best-management-practice.com 2011 edition B E S T MANAGE M E N T P R A C T I C E P R O D U C T Less