Critical Incidents At Work

Skills First HOUSING FIRST SKILLS TRAINING CRITICAL INCIDENTS AT WORK In this unit:  Important Terms  Context of the Event  Things to Remember when a Critical Incident Happens  Talking About What Happened  Listening to Someone’s Story  Reflective... More

Skills First HOUSING FIRST SKILLS TRAINING CRITICAL INCIDENTS AT WORK In this unit:  Important Terms  Context of the Event  Things to Remember when a Critical Incident Happens  Talking About What Happened  Listening to Someone’s Story  Reflective Paraphrasing  Silence & Compassion  What to STOP doing  Open-ended Questions  Getting Back to Good A critical incident is an unusual event that has an emotional impact that overwhelms your capacity to cope. Terminology: Stress: a state of heightened emotional, physical and cognitive awareness Eustress: moderate or normal psychological stress interpreted as being beneficial for the experiencer Distress: extreme anxiety, sorrow, or pain Dysfunction: deviation from the norms of social behavior in a way regarded as bad Crisis: an acute emotional reaction to a critical incident Traumatic Event: one in which a person experiences, witnesses or is confronted with actual or threatened death or serious injury or a threat to the health or well- Less