Open and Distance learning (ODL) programs are generally designed to serve an off campus population. These programs provide access to higher education for students who cannot attend traditional courses due to employment, marital status, family...
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Open and Distance learning (ODL) programs are generally designed to serve an off campus population. These programs provide access to higher education for students who cannot attend traditional courses due to employment, marital status, family responsibilities, distance, and expenses incurred with traditional education (Hannay and Newvine 2006). According to Bukaliya and Musika,( 2015), ODL lies in the philosophical nature of geographical dispersion of students and the vast distances apart between the students and the ODL institution. That nature of ODL underlie in the premise that, students know on how, where, when and what to study (Keegan, 1986), as a result students face a lot of challenges resulting in low learning motivation (Bukaliya and Musika, 2015). For sustainability in Open and Distance learning, counseling service as one of the Students Support Service (SSS) is very important in academic arena (Jung, 2005). Counseling is the process of helping an individual to receive, acce
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