Table of Contents Section I: Getting Started 1. Training Schedule 2. Itinerary 3. Contacts List 4. New Hire Presentation Section II: Team Culture 1. Dress Code 2. Cell Phone Usage and Personal Wi-Fi Devices 3. Attendance Policy 4. Break Schedule Policy 5....
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Table of Contents Section I: Getting Started 1. Training Schedule 2. Itinerary 3. Contacts List 4. New Hire Presentation Section II: Team Culture 1. Dress Code 2. Cell Phone Usage and Personal Wi-Fi Devices 3. Attendance Policy 4. Break Schedule Policy 5. Requesting Time Of 6. Scheduling 7. Team Expectations and Goals 8. Measuring Success and Receiving Feedback 9. Key Performance Indicators and Statistics Section III: The Rental Flow Process & Our Customers 1. Rental Flow Process 2. Our Customers Section IV: Tools 1. Exploring Rentalman a. Option 31 – Equipment Search b. Option 33 – Customer Search c. Option 34 – Reservation/Contract Link d. Option 35 – Customer Transactions e. Option 54 – Phone Logs 2. Phone Logs a. Phone Log Usage – Standard Logs b. Phone Log Usage – Service Logs c. Situation Examples d. Phone Log Guidelines e. Active Rentalman Call Types f. Active Rentalman Call Sources g. Call Type Exercise h. Phone Log Exercise 3. CONCERN ALERT Introduction a. CONCERN ALERT Types
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