204806 03012019 1v[1].

Voya Absence Resources Long Term Disability claims management Within 3 days Dedicated LTD Analyst makes decision to pay/pend/deny claim, then: Approve Pending Deny • Contacts claimant to explain • Calls claimant & obtains additional • Contacts claimant to... More

Voya Absence Resources Long Term Disability claims management Within 3 days Dedicated LTD Analyst makes decision to pay/pend/deny claim, then: Approve Pending Deny • Contacts claimant to explain • Calls claimant & obtains additional • Contacts claimant to explain approval, payment process, claim info, such as medical records denial & appeal process duration& return to work or the medical certification form expectations • Sends detailed denial letter • Utilize expert resources to claimant • Sends detailed approval letter to claimant • Coordinates with Life Waiver • Coordinates with Life Waiver of Premium of Premium • Notifies employer & employee that Life premium is waived until employee no longer qualifies for LTD • Once employee returns to work, employer resumes Life payroll deductions & adds employee’s volume back to self-accounting bill Voya Absence Resources services are provided by FMLASource®, Inc. a ComPysch® company. Group Short Term Disability Income Insurance is underwritten Less