Benchmark Analytics G00226850 IT Key Metrics Data 2012: Key Industry Measures: Utilities Analysis: Current Year Published: 15 December 2011 Analyst(s): Jamie K. Guevara, Linda Hall, Eric Stegman The Gartner IT Key Metrics Data reports contain important...
More
Benchmark Analytics G00226850 IT Key Metrics Data 2012: Key Industry Measures: Utilities Analysis: Current Year Published: 15 December 2011 Analyst(s): Jamie K. Guevara, Linda Hall, Eric Stegman The Gartner IT Key Metrics Data reports contain important database averages from a subset of metrics and prescriptive engagements available through Gartner Benchmark Analytics. These database averages do not account for individual variations of unique competitive landscape, business scale, IT complexity or demand which may be justified by specific business needs. Complexity and demand for IT services should always be considered in the context of a cost or performance evaluation as these factors often dictate long term support requirements. IT Key Metrics Data should be used as a high-level directional indicator and in the creation of planning assumptions and not viewed as an absolute benchmark. Key Findings ■ By using multiple IT investment metrics, organizations are better able to view IT inte
Less