Live Operators Use SMS to Send
Messages
Short messaging service (SMS) is a simple protocol and collection of supporting servers and hardware
that make text messaging possible.
SMS allows a message of up to 160 characters to be sent to a mobile
device....
More
Live Operators Use SMS to Send
Messages
Short messaging service (SMS) is a simple protocol and collection of supporting servers and hardware
that make text messaging possible.
SMS allows a message of up to 160 characters to be sent to a mobile
device.
This can be done from another mobile device, an application or an online service capable of
interfacing with a short messaging center (SMC).
In some instances, call centers agents are starting to
send SMS messages to customers instead of making a voice call.
This benefits businesses in a number of
ways.
Contact Customers Anywhere
A major benefit is that SMS messages can be received by a customer in any location where the cell phone
or mobile device has service.
Calls from a traditional operator are normally made to a home phone that is
unattended while the customer is out.
Using SMS makes it possible to send updates about backorders,
new client messages or shipping information even when the customer is on vacation or not at home.
Less
