How Do You Respond to a Bad Review
Online?
With 54% of consumers researching products or services online before purchasing in a store,
your online reputation leads directly to gaining customers, or losing them to the competition.
As a business owner, you...
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How Do You Respond to a Bad Review
Online?
With 54% of consumers researching products or services online before purchasing in a store,
your online reputation leads directly to gaining customers, or losing them to the competition.
As a business owner, you can’t control the reviews people leave about your business online –
all you can do is offer the best products and customer service possible.
But sometimes, upset
customers choose to air out their grievances publicly and you’re left with a visible mark against
your business.
So what do you do when you find damaging remarks about your business or a bad review
online?
Don’t Take it Personally
The first impulse most people would have is to react immediately and write something back –
also publicly – to discredit the reviewer.
But it is important to realize that this person had a bad
experience and they have a different perspective than you do.
Take the Conversation Offline
Nothing would make an angry customer angrier than feeling like
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