Open a Client Conversation with Live Website Support
How do you treat a potential client that has accessed your website? E-retailers are often under the
impression that the prospect is interested in their product offering.
Little do they know, a website...
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Open a Client Conversation with Live Website Support
How do you treat a potential client that has accessed your website? E-retailers are often under the
impression that the prospect is interested in their product offering.
Little do they know, a website visitor
is assessing the website to determine whether it can fulfill their needs or not.
Although, flash-sales and
animated layouts are impressive, they are not compelling enough to convince anyone to become a longterm customer.
Susan Scott, author of the best-sellers Fierce Conversations and Fierce Leadership,
believes it is essential to build a customer relationship before you move into the selling mode.
Don’t Go for the Hard Sell
Most of the time, e-retailers follow up on potential clients by asking product-specific questions or by
pitching their products, Instead of communicating useful details about your product.
Have a meaningful
conversation with the prospective customer.
You can use live customer service chat to communicat
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