Digital Reference Service Student and Volunteer Training Manual
http://training.
ipl.
org/div/backroom/refvols/students/[8/17/2010 1:21:59 PM]
You can download the Training
Manual in its entirety or view it as a
wiki:
Training Manual (pdf) (size 1...
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Digital Reference Service Student and Volunteer Training Manual
http://training.
ipl.
org/div/backroom/refvols/students/[8/17/2010 1:21:59 PM]
You can download the Training
Manual in its entirety or view it as a
wiki:
Training Manual (pdf) (size 1 MB)
Training Manual (wiki)
If you do not have a PDF reader,
download the Foxit Reader or
Adobe Reader.
Welcome to ipl2.
In this training, you will find information for students
and volunteers answering questions for the Ask an
ipl2 Librarian Digital Reference Service, links to
documentation on how to use QRC, ipl2 Answering
policies, etc.
Overview, Standards, and Expectations
Instructions for the Five Training Steps
Getting Help During Your ipl2 Experience
Module 1: The Six Mandatory Elements
Module 2: The Reference Interview
Module 3: Working with QRC, the Question Answering Interface
Module 4: Locating Sources and Search Techniques
Module 5: Evaluating Sources
Module 6: Responding to Questions Submitted By Yo
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