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OUTSOURCING SUCCESS STORIES OUR DIAGNOSIS A PSYCHIATRY CLINIC S PREDICAMENT A psychiatry clinic in Texas was having a very hard time documenting medical reports and records. Most of the reports were handwritten with the legibility of the reports such that... More

OUTSOURCING SUCCESS STORIES OUR DIAGNOSIS A PSYCHIATRY CLINIC S PREDICAMENT A psychiatry clinic in Texas was having a very hard time documenting medical reports and records. Most of the reports were handwritten with the legibility of the reports such that even the physicians own secretaries could not decipher them. Besides the wastage of time on handwritten reports and the expense of photocopying them for the patients and the referring physicians, the clinic was facing problems with delivering these reports on time. The backlog of reports to be delivered was piling up and was reaching alarming proportions. Auditing of the records was proving to be a huge problem. The clinic administration desired streamlining and moving towards a paperless office to address HIPAA regulations and improve operational efficiency. Also, the stakeholders (patients, referring physicians, government agencies, and billing office) wanted to implement an electronic medical records system, and this led the Less