DC-1013 In-Service Outline • How Understanding of Customer Service Impacts Your Role as a Direct Care Worker
www.
directcaretraining.
com
DC – 1013
In-Service Outline for Care Providing
Organizations and Managers
How Your Understanding of Customer Service...
More
DC-1013 In-Service Outline • How Understanding of Customer Service Impacts Your Role as a Direct Care Worker
www.
directcaretraining.
com
DC – 1013
In-Service Outline for Care Providing
Organizations and Managers
How Your Understanding of Customer Service Impacts Your Role as a Direct
Care Worker
30 Minutes
Notes to Staff Conductor:
1.
Welcome everyone
2.
State how important it is to see adult day care participants and assisted living residents as customers
3.
Tie the material presented to the circumstances of your business
I.
What is a Customer and Why Do They Matter?
A person or entity who purchases your goods or services and whose continued satisfaction with your product or
service and how it is delivered shall determine if they continue to purchase.
II.
Isolate What You are Really Selling
a.
What are the Auxiliary Benefits?
If your service is assisted living or respite care, an overnight
care program or adult day care in order to bring relief to
family caregivers – is not th
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