Version 4.
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FOREWORD
Organisations are increasingly dependent on electronic delivery of services to meet customer needs.
This means a requirement for high quality IT services, matched to business needs and user
requirements as they evolve.
CCTA’s...
Mais
Version 4.
2 Page 1
FOREWORD
Organisations are increasingly dependent on electronic delivery of services to meet customer needs.
This means a requirement for high quality IT services, matched to business needs and user
requirements as they evolve.
CCTA’s IT Infrastructure Library (ITIL) is the most widely accepted approach to IT Service
Management in the world.
ITIL provides a cohesive set of best practice, drawn from the public and
private sectors internationally, supported by a comprehensive qualification scheme, accredited training
organisations, implementation and assessment tools.
Bob Assirati
CCTA Chief Executive
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