The aim of this study was to assess the effectiveness of the professional development offered to the facilitators of the Certificate in Psychosocial Support programme offered by the Institute of Distance Education, University of Swaziland. It also explores...
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The aim of this study was to assess the effectiveness of the professional development offered to the facilitators of the Certificate in Psychosocial Support programme offered by the Institute of Distance Education, University of Swaziland. It also explores the effect this has on the learners being supported. The study was qualitative using open ended questionnaires and focus group discussions to gather data from the facilitators and the mentor supervisor and her assistant. Data was analysed through content analysis applying the Harland and Kinder (2014) model of professional development outcomes. The results show that the professional development offered to facilitators of the Certificate in Psychosocial Support of the UNISWA once every semester has positive results. The facilitators generally agreed that through the professional development they acquire knowledge and skill in handling face-to-face sessions, using modules and other learning materials, motivating learners, psychosocial
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