The Open University of Sri Lanka (OUSL) is highly concerned about the student satisfaction. One major reason for the concern is that dissatisfaction leads to dropping out of students. Undoubtedly, high rates of dropouts mean high wastage of resources....
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The Open University of Sri Lanka (OUSL) is highly concerned about the student satisfaction. One major reason for the concern is that dissatisfaction leads to dropping out of students. Undoubtedly, high rates of dropouts mean high wastage of resources. Therefore, these institutions are concerned about student satisfaction and a common approach to ensure satisfaction is to provide Student Support Services (SSS). The expectation of the institutions is to increase student satisfaction so that success rates would increase. A strategy adopted by the OUSL similar to many other Open Universities is to operate a network of centers in order to facilitate the provision of SSS. At the same time, the centers themselves face problems in the provision of SSS and these in turn can affect student satisfaction. The main aim of this study is to compare the problems faced by the OUSL network of centres in the provision of SSS in 2007 and 2017. The study also aimed to identify the SSS currently provided by
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