Changes in the IT Infrastructure landscape
have led to massive changes in the needs of
the IT Service Management scene.
A formal
help desk, for example, came only in the late
80s and early 90s.
Client server computing
brought a huge surge in application...
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Changes in the IT Infrastructure landscape
have led to massive changes in the needs of
the IT Service Management scene.
A formal
help desk, for example, came only in the late
80s and early 90s.
Client server computing
brought a huge surge in application portfolios.
Therefore practically anything and everything
could be computerized.
This further meant
that the number of vendors also grew rapidly
and a variety of services started getting
outsourced.
And the business of IT
infrastructure outsourcing soared.
With the
growth IT service portfolios, there was an
unprecedented increase in users as well as
service providers.
This ensured that
complexities of IT services grew.
One
element in the service landscape could
unknowingly impact the service from another
element.
Thus as the complexity of IT service
management equations grew, the need to
manage those equations for the purpose of
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