Knowledge Base Software in Businesses
A knowledge base may be referred to as a dynamic resource that allows the updating and sharing of expertise
and information.
Artificial intelligence (AI) or expert systems can retrieve information from a
knowledgebase...
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Knowledge Base Software in Businesses
A knowledge base may be referred to as a dynamic resource that allows the updating and sharing of expertise
and information.
Artificial intelligence (AI) or expert systems can retrieve information from a
knowledgebase in the form of software where as human retrieval sytems need documents in text format.
Knowledgebase is defined as, "The part of an expert system that contains the facts and rules needed to
solve problems.
" It has become an intergral part of businesses today.
A well consturcted knowledge base software can manage all the information related to a business, its
employees and its customers.
It has been used as a cost cutting tool since a central repository of information
that can be easily accessed means that employees need not spend a lot of time with customers directly.
The
customers in turn are benefitted by being able to find all the information in one central location instead of
depending on customer support personnel and their
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