Knowledge Centered Support – The New Knowledge Management Methodology
Knowledge centered support is the new buzz word.
There is a huge paradigm shift from the way we
produced or consumed knowledge.
Traditionally creating content and consuming content...
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Knowledge Centered Support – The New Knowledge Management Methodology
Knowledge centered support is the new buzz word.
There is a huge paradigm shift from the way we
produced or consumed knowledge.
Traditionally creating content and consuming content were
fundamentally different.
But the new thinking is that t knowledge creators will consume, and knowledge
consumers will create – and that both businesses and customers will benefit from it.
Knowledge centered
service provides levels of business agility, cost savings and knowledge quality that were a distant vision
when first introduced, but are now essential to dealing with the exploding inquiry volumes, skyrocketing
customer expectations and complex technologies that challenge support organizations every day.
Customers are not only looking for more information but also want to express their opinion, critique and
answer, or rate a product or vendor.
Traditionally content was written by knowledge authors who
typically do not intera
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