KANA Announces Self-service Suite for Government
Lagan Connect2Tell to Help Customers Harness the Power of New and Established Service Channels
Sunnyvale, Calif.
September 26, 2011 -- Lagan, a Division of KANA Software, Inc.
and the global leader in...
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KANA Announces Self-service Suite for Government
Lagan Connect2Tell to Help Customers Harness the Power of New and Established Service Channels
Sunnyvale, Calif.
September 26, 2011 -- Lagan, a Division of KANA Software, Inc.
and the global leader in Government to
Citizen Technology, today formally announced Lagan Connect2Tell, a suite of applications that support Government
Channel Shift strategies via the Web, Smartphones and SocialMedia applications like Twitter and Facebook.
Lagan Connect2Tell enables citizens to interact with government organizations, via a broad range of selfservice (nonmediated) channels, while online and on the move.
The suite supports one of the five key government process interaction
types: “Tell us about it” (the others being “Find out about it”, “Book it”, Pay for it” and “Apply for it”) delivering selfservice capabilities across hundreds of processes ranging from reporting abandoned vehicles to raising a complaint.
* Lagan Connect2Tell suite includes t
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