KANA SOFTWARE ACQUIRES SOCIAL LISTENING COMPANY OVERTONE, INC.
Sunnyvale, California and San Francisco, California -April 5, 2011 - KANA® Software, Inc.
, a
world leader in software solutions for Service Experience Management (SEM), has completed its...
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KANA SOFTWARE ACQUIRES SOCIAL LISTENING COMPANY OVERTONE, INC.
Sunnyvale, California and San Francisco, California -April 5, 2011 - KANA® Software, Inc.
, a
world leader in software solutions for Service Experience Management (SEM), has completed its
acquisition of Overtone®, Inc.
, a leading provider of social media and customer listening platforms
for large, brand name companies.
The terms of the transaction were not disclosed.
Overtone generates actionable insights from massive amounts of social media and customer
feedback.
The company’s cloud-based solution goes well beyond social media monitoring, enabling
Social Listening.
By understanding and analyzing customer sentiment, emerging issues, and topic
trends, Social Listening extends KANA’s multi-channel customer service platform into the world of
Twitter, Facebook and communities.
The combination creates the world’s first enterprise-class Service Experience Management
solution.
Enterprises will now be able to rapidly design
Less
