ShoreTel Legacy Integraiton: ShoreTel as Voice Mail!
One of the more interesting aspects of PBX system installation in general and ShoreTel in
particular, is the subject of Legacy PBX integration.
There are a variety of reasons that a new
ShoreTel...
More
ShoreTel Legacy Integraiton: ShoreTel as Voice Mail!
One of the more interesting aspects of PBX system installation in general and ShoreTel in
particular, is the subject of Legacy PBX integration.
There are a variety of reasons that a new
ShoreTel installation might need to integrate with the old, in place or “legacy” PBX phone
system.
You might be installing the ShoreTel at the first location of a multi-site installation with
the rest of the sites coming on line as older equipment leases expire.
PBX’s typically use a
tandem tie-line to join systems together.
The ShoreTel, in this instance, would know the dial plan
of the other PBX extensions and know which users lived in which PBX.
If a ShoreTel user dials
and extension number or receives a call for an extension known to live across the tie-line, the
call is sent to the other PBX.
The tie-line is typically define as part of a trunk group that outlines
a list of “off-premise extensions”.
The ShoreTel can also provide digit trans
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